Frequently Asked Questions

What is chai, chai tea?

Chai (pronounced as a single syllable and rhymes with 'pie') is the word for tea in many parts of the world. It is a centuries-old beverage which has played an important role in many cultures.

Chai from India is a spiced milk tea that has become increasingly popular throughout the world. It is generally made up of:

• rich black tea
• heavy milk
• a combination of various spices
• a sweetener

The spices used vary from region to region and among households in India. The most common are cardamom, cinnamon, ginger, cloves, and pepper.Indian chai produces a warming, soothing effect, acts as a natural digestive aid and gives one a wonderful sense of well being. It's difficult to resist a second cup.

Drinking chai is part of life in India and most Indian's are amazed at all the current fuss in the West. Many who have traveled in India come away with fond chai drinking experiences. We have included many of these in our Chai Experiences section.

In the past three years we've seen a phenomenal growth in the popularity and interest in chai. Chai has become very common at over-the counter specialty beverage shops and there is a growing line of prepackaged consumer products. Many industry analysts are predicting that chai will eventually become as popular and common as coffee lattes and cappuccinos.

Great chai can often be found in Indian restaurants along with great food, but making your own chai provides immense satisfaction (and makes the house smell yummy!). Recipes and tastes for chai vary widely and a multitude of chai recipes are used around the world.

Indian grocers carry various chai masala mixes which you can use to make your own chai. Commercially produced concentrates can be found at many health food grocers and coffee shops. Ingredients for making your own chai are available just about everywhere. See our Recipes Section for a wide variety of chai recipes.

Of course the modern world has elevated chai to new planes of experience--chai ices, milkshakes, chocolate chai, non fat, low-cal sweeteners, decaf, and so on. We have included a section on New Chai Serving Ideas.

We prefer traditional freshly made chai: hot, creamy, fragrant with black tea, fresh cardamom, cinnamon, ginger, peppercorns and enough sugar to bring out the spice flavor. While we personally drink regular tea without sugar, chai must have sweetness or the spices seem to lose their full robustness.

Where does our chai come from?

We source our Chai from selected Tea Estates from the upper and lower part of Assam. 

Desi Chai Co. certifications 

60% of our teas are sourced from rainforest alliance certified Tea Gardens and 40% from FDA , Trusted certified Tea Gardens.

 Desi Chai Co. is an FDA, Rainforest alliance , Fssai, Tea Board of India certified brand.

Are the flavors natural?

Desi Chai Company Chai’s are made with 100% natural ingredients , we don't use any artificial flavors or preservatives.

Where do our blending ingredients come from?

We source our spices from southern and Western part of India

Are the teas vegan and low calorie?

All our teas are vegan, low in calories, flavorful, and healthy.

Who is a Tea Sommelier? What does she/ he do?

A Tea Sommelier is a trained and knowledgeable expert on tea tasting. He / she will have a thorough understanding of tea and its history, processing methods and preparation. His/Her trained palate is sensitive to the numerous flavor profiles of tea and that helps him match them with different foods to recommend tea and food pairings.

How much of tea leaves do I put for one cup of tea?

We recommend using 1 teaspoon, i.e. 3-5 gms per cup of tea.a thorough understanding of tea and its history, processing methods and preparation. His/Her trained palate is sensitive to the numerous flavor profiles of tea and that helps him match them with different foods to recommend tea and food pairings.

How to make the perfect cup of Masala Chai ?

While we all Indians know our ways to make perfect chai still we would like to tell you about our desi style brewing method,

Take 250ml of water in a saucepan and heat it until the water starts boiling. Add spices of your choice, we prefer only ginger and cardamom as our chai’s are already so flavourful. Let the spices release its flavors in the boiling water and once you see the changes in the water color which shall become yellowish gradually then add milk into it. Let it boil once again until you see the foam. Once you see the milk foaming , add 2-3 spoons of our Desi chai and boil it again for at least 5-6 minutes to get the best taste experience.


Do you ship outside India?

Yes, we ship our Teas globally!

Which courier service do we use to ship our orders. 

We ship it through Bluedart for Pan India delivery and DHL for international orders.

Can I pay cash on delivery?

Cash on Delivery is accepted for orders within India.

What is the total weight of the pouches?

Our plain Chai categories comes in 3 sizes i.e net weight 250gms, 500gms and 1kgs.

Our blended chai categories comes in only 1 size i.e net weight 250 gms pouch.

What is the minimum number of tins that I need to order?

We do not have a specified minimum number of pouches for an order. However, we offer free shipping within India for order values above Rs. 500.

How long do you take to deliver once ordered?

Our delivery time frames are as under:

Within India: 4-5 working days once the order has been shipped.

International delivery: upto 2-3 weeks