Shipping Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in the Poly Mailer Envelope. Each individual product is packaged in bubble wrap and then packed inside the Poly mailer envelope .

We pride ourselves on the quality of our packaging.

What is the range of locations to which DesiChai Company ships their products?
DesiChai Company ships Globally !

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order – We will soon start whatsaap details!

You can track the status of your package 12 hours after your order is dispatched from our warehouse.

Our shipping partners
Bluedart –
For International Orders

What is the estimated delivery time?

We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays) and should reach to you within 5-7 working days depending on location since all our Shippment’s are carried out from our unit based in Assam.

We manufacture 90% of our inventory and hence we always have stock ready for you!

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Are there any shipping charges applicable on my order?

We have standard shipping charges for most addresses.

India shipping charges – A flat Rs.50 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500

For international orders the shipping charges might vary country to country.

LLP Identification Number: ABZ-0969
FSSAI: 10323999000049